Shipping

We pack and send orders as quickly as we can. As soon as yours is on its way, you will get an email with a tracking link so you can follow it.

Delivery times and costs depend on where you are. You will see the shipping options and the exact price for your address at checkout, before you pay.

Your order will arrive within 30 days at the latest, as EU consumer law requires, and usually much sooner. If it has not arrived by then, email us and we will send a replacement or refund you in full.

Returns

You have 14 days from delivery to change your mind, as EU distance-selling rules provide. Send the items back unused and in resalable condition and we will refund the purchase price, including standard outbound shipping, within 14 days of receiving them. Return postage is yours to cover unless the item was faulty or we sent the wrong thing.

Faulty or unreadable tags

If a chip will not take a write, or a tap does not register, tell us within 30 days and we will send a replacement at our cost — no need to return the original. Before you write to us, it is worth trying the tag without your phone case and checking that NFC is switched on in your phone's settings; that solves it most of the time.

Wrong or damaged delivery

Photograph the parcel and contents and email us within 48 hours of delivery. We will replace it or refund it, your choice.

How to start a return

Email us with your order number and what you would like to do. We will reply with the return address and instructions, usually within one working day.